Lamastone
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Jewelry
Customer service

Customer service

We are happy to receive all inquiries and remarks. You can contact us by telephone or e-mail. The frequently asked questions (FAQ) are already answered below. Please check them before contacting our customer service.

Call customer service

Our customer service is happy to receive all remarks and guide you through the whole procedure until you make your choice. Most calls are answered within one minute. You can even mail us at support@lamastone.com.

    +46 - (0)8 - 55 115 116
    70 - 145 444
    21 - 62 88 34
    08 - 55 115 116

Business hours

Weekdays
10.00-17.00 CET

Frequently Asked Questions - FAQ

  • How much is the shipping cost?
  • We deliver your order free of charge all over the world.
  • How long is the delivery time?
  • Most Lamastone jewelry is made to order. The delivery time is usually 5-20 days. If you have an order you can follow the whole processing procedure, see order status.
  • Can I learn more about jewelry, gemstones and precious metals?
  • Yes, we offer an extensive and well illustrated jewelry guide with more than 50 A4 pages in all. If you should still have any questions, please contact our customer service.
  • Where is my order?
  • You can follow your order in real time throughout the entire processing procedure as well as delivery. Go to My Account.
  • What happens if I change my mind?
  • In accordance with the International Trade Law, we offer complete right to return or exchange the product within 15 days after you accept the delivery of ordered goods. More information about your return rights in accordance with the International Trade Law can be found at Consumer Agency. Read more about the return procedure for purchased goods in our Purchase Terms and Conditions.
  • Can I change the size of my ring?
  • Yes, we adjust the ring size free of charge for you to smaller sizes within 30 days after you have received the ring. Note that eternity rings usually cannot be adjusted after they have been made. This is why it is important to choose the right size when you order an eternity band. Read more about the return procedure for size adjustments in our Purchase Terms and Conditions.
  • Which methods of payment do you offer?
  • To provide for the differing needs of our customers, we offer many methods of payment, e.g. payment by credit card, invoice and partial payment. For an updated list, please see our payment options.
  • I am allergic to nickel - what should I take into consideration?
  • All our jewelry is nickel safe. This means that even if you are allergic to nickel, you can wear any of the jewelry presented at this website. If you are very sensitive, we recommend that you take a closer look at materials like yellow gold, palladium and platinum.
  • Does the price include any form of insurance?
  • All jewelry from Lamastone is insured until you confirm the delivery. All jewelry also comes with a 24-month factory and manufacturer warranty. If you would like to have any further insurance for the jewelry (such as theft insurance or loss insurance policies) we recommend contacting your insurance company. If you would like to receive any form of appraisal certificate for the jewelry, we are always happy to help.
  • When do you debit my account/credit card?
  • We debit the card when your main order is sent.
  • Do you offer tax-free shopping?
  • Yes, we offer TAX-free shopping for customers who have the possibility to shop this way. For consignments outside the European Union, we send all goods without VAT. The customer is responsible for any other customer charges and taxes. Read more about TaxFree at Global Refund


Returned Goods

Lamastone Sweden
Scandianvian Luxury Group
Box 3229
SE-103 64 Stockholm
Sweden

Company details

Scandianvian Luxury Group
VAT SE-556721617001

Main Office:
Brunnsgatan 21 A
SE-111 38 Stockholm
Sweden

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